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Privacy Policy

Hotels4Humanity (“we,” “our,” “us”) operates an online store that provides hospitality supplies. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information.

1. Information We Collect

  • Personal information: name, email address, phone number, billing/shipping address, payment details.

  • Transaction details: orders placed, items purchased, order history.

  • Website activity: browsing behavior, abandoned carts, IP address, device info.

2. How We Use Your Information

  • To process and ship orders.

  • To provide customer support.

  • To send promotional emails and text messages (with your consent).

  • To improve our website, products, and services.

3. Sharing Your Information

We may share limited information with trusted partners to help us operate our store, including:

  • Payment processors (for secure transactions).

  • Shipping carriers (for delivery).

  • Marketing partners like Klaviyo (for email/SMS campaigns).

We never sell your personal data.

4. Your Rights

  • You may unsubscribe from emails at any time by clicking “Unsubscribe.”

  • For SMS, reply STOP to unsubscribe, HELP for help.

  • You may request a copy or deletion of your data by contacting us.

5. Security

We implement reasonable measures to safeguard your data. However, no method of transmission is 100% secure.

6. Cookies and site security

Our storefront platform uses security cookies to help detect automated traffic and protect the store. One such cookie, SHOP_RENDER_VERIFICATION_TOKEN, stores a server-signed token containing a yes/no value indicating whether a browser was detected and the time the token was issued. It expires after 15 minutes. Our platform provider, Commerce (BigCommerce), classifies this cookie as essential. Its stated purpose is bot detection. You can manage or delete cookies through your browser settings; blocking some cookies may affect how the store works.

SMS privacy

We do not share mobile numbers or SMS consent with third parties for their own marketing or promotions. We may use service providers to deliver and support Hotels4Humanity messages on our behalf.

Message frequency varies based on your interactions with Hotels4Humanity. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You can also email support@hotels4humanity.com.