Returns & Refunds
Please report any damaged or missing items within three (3) business days of receipt. We as a B2B wholesale company do not have a return policy. In general, we do not accept returns, and any return done is at our sole discretion. However, we understand that you may want to sample our products before making a purchase. If you would like to take advantage of this offer Click this link samples. Or if you would like our assitance feel free to email orders@hotels4humanity.com or you can call or text my directly at 480-875-0161 I am on MST
with returning a product, please make sure that it is in the same original condition and packaging as when you received it.
Store credit and refund requests
For discretionary returns and voluntary cancellations that Hotels4Humanity accepts, store credit for future orders is our standard option where permitted by law. If you prefer a refund to your original payment method, please tell us when requesting the return or cancellation. Any legally required refund will be made in the required form and within the required time, without requiring a separate request for a card refund. Store credit does not replace a legally required refund.
This provision applies to new orders placed after the updated policy is published. It does not reduce refund rights or change promises made on an existing order.
If you refuse an order which has been shipped to you prior to our acknowledged receipt of your cancellation, you will be responsible for both the freight charges to you and the return freight charges back to us.