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Returns & Refunds

  • If you are not satisfied with merchandise purchased through us, you may return it within 30 days. The following restrictions to returns apply


    Customer Error

    After orders arrive, sometimes customers realize that they chose the wrong thing, over-ordered, or just do not need the item. In the wholesale industry, returns are not as simple as in a retail store. Because wholesalers deal in bulk and keep their prices low, returns are costly and time consuming. Hotels for Humanity has an industry standard return policy:

    Orders returned because of customer error will be charged the industry-standard restocking fee of 30 percent. Restocking fees applied to items returned that are not defective or received in error.

    Merchandise must be unused and in the original carton with no items missing.

    Shipping costs for returned items are the customer's responsibility. Only UPS or FedEx returns are accepted. If you wish us to arrange a call tag to pick up the return, this cost will be deducted from your refund.

    Special order/customized items and non-stock items are not returnable. Our vacuum cleaners are a non-stock item and are not returnable for any reason other than in-transit shipping damage.

    What to do:

    Before returning items to us, contact our customer service department at 800-517-1536 or email at for return instructions.

    Tape up the carton. Do not mark on it, or it will not be accepted. When you are given a RA number, please place it on the return label. Return via UPS or FedEx or wait for the call tags as arranged with us.

    As soon as the returned item(s) reach us, we will credit your account or re-ship any replacement items.

    Please note: items defaced or physically damaged by end-users cannot be returned unless it was our error in following your order instructions.

    To Avoid Returns:

    Check the screen and receipts at time of order to avoid receiving improper or unwanted merchandise in error.

    Inspect all packages when they arrive. Notify us immediately if you realize you need to make a return or exchange.

    Damaged Deliveries:

    Never accept a shipment that is damaged. Refuse the shipment to the carrier, get a receipt, and notify us immediately. We will then issue a new shipment. If you do accept a damaged shipment, please notify us with a description of the damage, shortage, etc. so we can take care of it immediately.

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