FAQ

ACCOUNT

HOW DO I CHANGE MY PASSWORD FOR MY HOTELS4HUMANITY ACCOUNT?

If you're signed into your account, just head on over and click the Icon user, which is located near the Top Right Side of the page. This will bring you to the account page. Click account settings and you can change your password there. 

I FORGOT MY PASSWORD. HOW DO I RESET THE PASSWORD TO MY ACCOUNT?

Select Sign In, which is located at the top right hand side of Hotels4humantiy.com, and click on "Forgot Your Password".

HOW DO I UNSUBSCRIBE FROM EMAILS?

Simply click the unsubscribe link at the bottom of any Hotels4humantiy email.

ORDERING:

How can I check my order and shipping status?

For online orders an e-mail will be sent shortly after your order has been submitted providing shipping information, processing and freight costs. If you need further information, simply sign in and click on the My Orders on the menu bar to view all current orders and orders placed in the last year.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

We process and ship your order as quickly as possible. Once your order is placed we are unable to edit your order. Please note, there is a short window of time (up to 1 hour) after order placement when your order can be cancelled. Simply navigate to order history inside your account icon in the upper right hand side of your window. We are unable to cancel orders after this window has passed.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Order processing will vary depending on the products purchased. For non-customized products please allow 1-5 business days for your order to be processed. Most shipments will take an additional 1-7 business days. For customized product like WestPoint Martex RX & other custom made items processing can range from 4-6 weeks.

HOW WILL MY ORDER SHIP IF I'VE ORDERED BOTH CUSTOMIZED AND NON-CUSTOMIZED PRODUCT?

Orders with customized and non-customized product will ship separately. Customized product has additional processing time and will be shipped once completed. Unless your order qualifies for Free Shipping in which case we may ship LTL

WILL I RECEIVE A NOTIFICATION OR A TRACKING NUMBER WHEN MY ORDER SHIPS?

Yes, you will. When your package is scanned by our shipping provider, we will send you an email with the tracking number included. Feel free to contact us at support@hotels4humanity.com if you have not received your tracking number.

DOES HOTELS4HUMANITY SELL PRODUCT ON EBAY?

Not at the moment

DOES HOTELS4HUMANITY SELL PRODUCT ON AMAZON?

Not at the moment.

CAN'T FIND THE PRODUCT YOU ARE LOOKING FOR OR IT'S OUT OF STOCK?

Not all our manufactures the capabilities to tell us whether an item is in stock or out of stock, thus if you have any concerns we are happy to check availability before you make an order.

WHAT IS HOTELS4HUMANITY’S ADVERTISED PRICING?

For many of our products we post the price per each usually for the smallest item or size. We do it this way due to the limitations of our selling platform. However, most of our products are sold by the case.

WHERE DO I ENTER A PROMOTION CODE?

Once you add your hotel supplies to your shopping cart, you can enter your promo code on the final Check Out page under the Payment section. Be sure your code has been applied before submitting your order.be

HOW DO I QUALIFY FOR NET 30?

Please contact us if you’re a hotel or B2C reseller for more information on qualifying orders.

HOW CAN I GET HOTELS4HUMANTIY CATALOG?

We are in the process of creating one however it is not available currently.