Selecting the right type of supplier is important for restaurant and hotel owners. The choice of supplier for hotel or restaurant supplies will depend on different factors like quality, discounts, and customer service.
Each business has different standards when it comes to picking a supplier in the hospitality industry. Here is a general guideline that will help in making the right decision when selecting a supplier.
1. Know the Business Needs
The best suppliers are those that meets and exceeds the business needs. But if you don’t know the needs, you won’t know whether a supplier fits the criteria.
You should examine what quality products will be adequate and also at what price. For instance, if you are buying a bedsheet, find out the minimum thread count and fabric you require to create a comfortable experience. Also, know the average costs of the product available online.
Here are some of the criteria that you should set for a supplier of hotel supply.
- Maximum and minimum order quantities
- Lead times for orders
- Delivery method
- Quality assurance
- Terms and conditions for payments
- Product return policy
Knowing about the quality and cost criteria will make it easier for you to assess suppliers. This will make it easy to select the best supplier for hospitality products.
2. Consistent Quality
The supplier that you select should offer consistent quality products. Consistent quality is essential, particularly in the hospitality industry.
You need to ensure that every product is without any defect. Customer associate poor quality with bad service. Even one bad customer experience can have a major effect on the bottom-line.
3. Go for Value Instead of Price
Guests expect comfort and luxury from their hotel stay. So, it’s important that you prioritize the needs of your guests and buy high quality products.
When selecting a supplier, you should always look for value rather than lower price. Lowest price does not always provide the best value. You should look for suppliers that offer the best product at the best prices.
You should have an idea about how much you should be willing to pay extra for quality hospitality supplies such as bedding, bathroom products, and outdoor furniture.
4. Select Reputable Wholesale Suppliers
Buying unbranded products is a big risk. And hotels and restaurants can’t afford to risk on quality to avoid customer dissatisfaction.
That’s why you need to make sure that you select suppliers that deal with reputable brands. This will ensure that you get the best products for your guests.
5. Prioritize Needs of Guests
You should never sacrifice quality for the price. Your guests deserve the best. And if they find the best hospitality products in the guest room, they are more likely to pay a premium for the stay.
Look at the supplier through the eyes of the guests. Ask yourself if as a hotel guest you will like the products sold by a supplier. If the answer is no, you should look elsewhere.
6. Good Customer Feedback
Before selecting a supplier, it’s a good idea to read about customer reviews. For B2C retailers, you can read a review on sites such as Yelp, Angie’s Lists, and others. But this is not the case with B2B suppliers.
Consider asking for names of existing clients. If the supplier can name a lot of reputable businesses as clients, it gives an indication of reliability. Selecting a supplier with no or little clients is risky since there is no guarantee that you will get quality products.
7. Local Suppliers
You should select a local supplier for hospitality products. Always prefer online suppliers who are located in your country.
Buying from international online supplier is not without risks.
International online suppliers are not subject to local laws and regulations. You cannot claim in court in case of fraud or defective products. On the other hand, you are more likely to recover money if bought from a local online supplier.
Local suppliers also offer the best price on products. They don’t have to ship products from abroad. As a result, they will be more likely to offer you products at a lower cost. This in addition to quality products will make their offering more value for money.
8. Have a Framework
Make sure that you have a framework for the selection of a supplier. The supplier selection process should start with the exact products required for your restaurant or hotel business.
Next, you should set criteria for selecting suppliers as mentioned earlier. After you have clearly established the criteria, you should assess or pre-qualify the suppliers, and finally select the best supplier.
By selecting the best supplier for hotel supplies, you will be able to reduce operational costs and optimize customer satisfaction. The above tips will help you in selecting the best supplier for hospitality products.
Hotels for Humanity is one of the leading hotel supply companies in the US. We provide a one-window solution for hotel bedding and bathroom supplies. You can get quality hospitality supplies from top brands such as WestPoint Home & Hospitality, Ganesh Mills, 1888 Mills, Kartri, Thomaston Mills, Focus Product Group, and more. Contact us today if you want to benefit from discounted wholesale pricing on hospitality items.