Rex and Ruff were all set for a new journey - this time to check up on a hotel promised a five-star rating. As they arrived, they were met by the hotel manager, who was nervous as they were late and the inspection was due to start in ten minutes. He quickly showed them around, making sure to highlight the service, comfort and amenities of the hotel. They were then introduced to the hospitality supplier, a well-known firm local to the hotel. The supplier provided the hotel with its beds, toilets and other amenities, and were proud to display their wares.The inspection seemed to be going well, until Rex noticed something peculiar. As they continued to make their way through the hotel, Rex could overhear a few grumbles coming from the staff about the hospitality supplier. He knew something was off and decided to investigate further.

Rex and Ruff followed up on the hints from the staff, and found, to their dismay, that the supplier had been delivering substandard items. The luxuries promised by the hotel had been watered down by the supplier, giving patrons a much lower quality experience than expected. After checking with the hotel manager, Rex and Ruff confirmed their suspicions; the hotel had been taking serious losses in revenue due to the cheap, low-quality items. Realizing the gravity of the situation, Rex and Ruff sprang into action. They did their best to work quickly, conferring with the suppliers and devising a plan to rectify the issue. They assured the staff and supplied them with tools to make the necessary repairs and stringent quality control measures in place, so that there would be no further issues in the future.

Rex and Ruff brought their findings to the hotel's owner, and he agreed to take drastic steps to fix the problem. With his help, they found a new hospitality supplier that ensured quality materials, and Rex and Ruff set in motion a comprehensive plan to repair the damages caused by the substandard items of the old supplier. They provided the staff with training so that they could be sure to identify and address any discrepancies. Additionally, they revised the hotel's customer outreach efforts to better exemplify the quality of the service they provided.

With the new arrangements in place, Rex and Ruff kept a close eye on the situation and soon the customers and the hotel staff noticed the improved conditions. Issues that had been causing trouble for a long time were all resolved, and the hotel was back to running smoothly, restoring its former luster.

With the new arrangements in place, Rex and Ruff were able to bring the hotel back to its former glory. The customers found it to be an enjoyable, welcoming experience and the staff were now well looked after. The issues that had been plaguing the hotel for so long were gone, and the staff and guests could once again enjoy the hotel with peace of mind. The hotel had been restored to its former luster and Rex and Ruff could enjoy the satisfaction of a job well done.